Paramedical and health
Handle reception, patient files and the administrative work of a health facility.
Length
07 months of theoretical and practical training + 03 months of work placement
Minimum level
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Diploma
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Medical secretary activities
The Medical Secretary is a professional responsible for welcoming, informing and directing patients, as well as managing the administrative and documentary functions of healthcare organisations. They act as the link between patients, healthcare professionals and administrative services.
Its main activities include
- Welcoming, assisting and directing patients.
- Manage medical appointments.
- Prepare, update and archive medical records.
- Drafting and formatting medical and administrative documents.
- Enter and process medical reports.
- Manage telephone calls and correspondence.
- Provide administrative follow-up for patients.
- Taking part in managing patient admissions and discharges.
- Use hospital management software.
- Ensure the confidentiality of medical information.
- Liaise between the various medical departments.
- Taking part in the administrative organisation of consultations and examinations.
Main duties
- Welcoming and directing patients
- Welcome patients and their companions.
- Provide the necessary administrative information.
- Refer patients to the departments concerned.
- Manage patient flows.
- Medical administrative management
- Prepare medical records.
- Check the administrative documents.
- Update patients' information.
- Ensure the archiving of files.
- Appointment management
- Plan consultations.
- Organise doctors’ diaries.
- Confirm and reschedule appointments.
- Handling medical documents
- Enter medical reports.
- Writing medical correspondence.
- Prepare consultation files.
- Classify medical documents.
- Communication and coordination
- Liaise between patients and healthcare professionals.
- Manage telephone calls.
- Facilitate the circulation of information within the institution.
- Compliance with professional standards
- Ensure medical confidentiality.
- Comply with administrative and hospital procedures.
- Ensure the protection of patient data.
Company designations
Depending on the healthcare organisation, holders of this specialisation may work under the following job titles:
- Medical Secretary
- Medical and Administrative Assistant
- Hospital reception officer
- Health Administrative Assistant
- Medical and administrative officer
- Consultation Secretary
- Hospital Secretary
- Medical Practice Assistant
- Medical Records Manager
- Medical Director's Assistant
The Medical Secretary works in
- Public and private hospitals.
- Clinics.
- Medical centres.
- Medical practices.
- Specialist practices.
- Medical imaging centres.
- Medical analysis laboratories.
- Integrated healthcare centres.
- Rehabilitation centres.
- NGOs and health organisations.
- Health insurance companies.
- Telemedicine facilities.
The occupation requires
- An excellent organisational ability.
- Good command of office software.
- A high level of professional discretion.
- Good interpersonal skills.
- Excellent written and oral communication skills.
- Strict respect for medical confidentiality.
Upon completion of the training, graduates can fill the following positions
- Medical Secretary
- Medical and Administrative Assistant
- Hospital Secretary
- Hospital reception officer
- Medical Practice Assistant
- Medical Records Manager
- Consultation Secretary
- Healthcare administrative officer
- Clinic Administrative Assistant
- Medical Director's Assistant
Career development
- Short term (2 to 5 years)
- Senior Medical Secretary
- Service Administrative Coordinator
- Reception and Admissions Manager
- Senior Medical Records Manager
- Medium term (5 to 10 years)
- Medical Secretariat Manager
- Hospital Administrative Manager
- Medical and Administrative Coordinator
- Administrative Quality Manager
- Long term
- Healthcare Establishment Administrative Director
- Hospital Administrative Services Manager
- Hospital Management Consultant
- Medical Secretarial Trainer
- Entrepreneur in medico-administrative services
12 modules. Tap a module to see what it covers.
- Duration: 40 hours
- Organisation of the healthcare system
- Public and private healthcare facilities
- How a healthcare establishment operates
- Hospital organisation
- Patient pathway
- Medical ethics and professional conduct
- Professional and medical confidentiality
Detailed programme
Professional work placement in a hospital setting (3 months)
The work placement takes place in a hospital, clinic, medical centre, medical analysis laboratory or approved medical practice.
Professional Qualification Diploma (DQP) in Medical Secretarial Studies, certifying the professional skills required to work as a medical secretary in healthcare establishments, medical practices, clinics, laboratories and medical and administrative organisations.
- Activities carried out during the work placement
- Welcoming and directing patients
- Medical appointment management.
- Preparation and updating of medical records.
- Handling administrative documents.
- Entering medical reports.
- Telephone call management.
- File archiving.
- Use of hospital software.
- Assistance to medical and administrative teams.
- Participating in the organisation of consultations and examinations.
- Final assessment
- Continuous assessment
- Practical work
- Case studies
- Professional Synthesis Assessment (EPS)
- Professional Work-Based Assessment (EMSP)
- Work placement report defence
- Certification obtained
Admission requirements
To enrol, prepare these items. The centre helps with your file, and training starts once the first instalment is paid.
- The registration form, filled in at enrolment
- A photocopy of your ID card or birth certificate
- Two 4 x 4 passport photos, less than 3 months old
- One ream of paper
- The first instalment of the tuition: 40%
- The registration fee
Ready to start in medical secretary?
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See the sheetTell us what you want to do. We point you to the course that leads there and follow your enrolment.
- Personal guidance
- Training focused on employment
- A work placement
- Support before, during and after
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Address : Cité des Palmiers, yellow and black tiled building, before Afriland First Bank (coming from Total Carrefour), Douala
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